FAQs

Here are a list of some questions that a lot of people have asked us in the past. I will update it accordingly.

Q: I am interested in renting a room you posted. What do I do?

A: Contact us via email at toishi.horizon.p@gmail.com

Q: What kind of paperwork is necessary if I want to rent a room? What is the process like?

A: You can see the details here

Q: Can I contact the landlord directly?

A: No. We have agreed with the respective landlords that we will not disclose their contact details.

Q: Do you have any furnished apartments?

A: Not right now. But we plan to introduce them in the near future. We'll keep you updated:)

Q: Do you introduce share houses?

A: No.

Q: Can we sublet our rooms?

A: No. We do not broker rooms that you can sublease as vacation rentals, such as Airbnb.

Q: I'm looking for an apartment similar to ones on your website. Do you broker apartments that are only listed there?

A:The apartments shown on our website are only some of the rooms we have. Of course we deal with more apartments. Just let us know your preference.

Q: I heard that we will need a guarantor to rent a room. Does it have to be a friend or family residing in Japan?

A: Yes, most landlords will require a guarantor when you rent an apartment. But it doesn't have to be an individual that you're close to. In most cases, we use a guarantor firm and it can cost about half or full month's rent depending on the apartment.

Q: Can we keep pets in the apartment?

A: That will depend on the apartment and what kind of pet you have. But in most cases, they usually don't allow pets of any kind.

Q: How about a piano or musical instruments?

A: That will also depend on the situation.

Q: What are your fees?

A: We charge one month's rent worth for broker fees, plus 8% tax. In other words, if the apartment you're looking for costs 80,000 yen to rent, we will charge you 86,400 yen altogether.

Q: Do they charge tax on rent?

A: No. Rent is basically free of tax.

Q: Do you provide lease agreements in English or other languages?

A: Under law, lease agreements between the landlord and renter must be written in Japanese. We cannot translate the entire agreement for you. But we will explain all the important parts of the agreement.

Q: What other paperwork or application is necessary when I move?

A: Okay, for starters, you'll need to contact your gas and power company, and your local waterworks and tell them you are moving. You'll also need to visit the city hall of your old residence and tell them you are moving out. After you move into your new home, you go to your new local city hall and register your new address.

In many cases, your employer will do all the paperwork for you. But if you're working freelance or run your own company, then you're on your own.


Q: Just out of curiosity, what do I need to if I want to move out?

A: Glad you asked! You will need to contact the company managing your apartment. In most cases, they'll ask you to notify them at least a month in advance prior to the date you intend to move out. Some management companies require 2 months. Keep in mind that you will be charged a cleaning fee, which will be deducted from the security deposit. If you didn't pay a deposit, they will charge you when you move out.